Shipping Policy — Steplio™ Foot Drop Brace
Thank you for shopping with Steplio. This Shipping Policy explains how shipping works, estimated delivery times, costs, tracking, and what to do if something goes wrong.
1) Order processing time
Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
During high-demand periods (promotions, holidays, product launches), processing may take longer.
Once your order is processed, you will receive an order confirmation and—when shipped—a shipping confirmation with tracking details (if available).
2) Shipping destinations
We ship to the destinations available at checkout. If your country/region is not shown at checkout, we may not currently ship there.
3) Estimated delivery times
Delivery times are estimates and begin after processing (Section 1).
Typical delivery estimates:
Standard Shipping: 7–12 business days
Express Shipping (if available): 5–10 business days
Please note: Delivery times may vary based on destination, customs processing, carrier delays, weather, or other events outside our control.
4) Shipping rates & fees
Shipping fees (if applicable) are calculated and displayed at checkout before you complete your purchase.
Promotions such as free shipping may be offered for limited periods or for orders above a certain amount, as shown at checkout.
5) Tracking your order
If tracking is available for your shipment:
You will receive a tracking number by email after dispatch.
Tracking status may take 24–72 hours to update after the carrier receives the package.
If you didn’t receive tracking, check your spam/junk folder or contact us.
6) Customs, duties & taxes
For international shipments:
Customs duties, import taxes, and fees may be charged by your local authorities.
These fees are not included in product price or shipping cost unless explicitly stated.
The customer is responsible for any customs charges.
Customs policies vary by country and can sometimes cause delays.
7) Incorrect address / undeliverable packages
Please double-check your shipping address at checkout.
If an order is returned to us due to:
Incorrect or incomplete address,
Failure to collect from the carrier,
Refusal of delivery,
we may (at our discretion):
Reship the order (additional shipping fees may apply), or
Refund the order minus shipping/handling costs (where permitted by law).
8) Lost, delayed, or missing packages
If your order appears delayed or lost:
Check the tracking link (if provided).
Wait 48–72 hours for tracking updates (carriers sometimes scan late).
Contact us with your order number and tracking info.
If the carrier confirms the package is lost, we will offer a replacement or refund depending on stock availability and the outcome of the investigation.
9) Damaged items
If your package arrives damaged, contact us within 48 hours of delivery and provide photos of:
The damaged item(s),
The packaging,
The shipping label.
We’ll review and offer a replacement, exchange, or refund when appropriate.
10) Split shipments
If you order multiple items, your order may ship in separate packages depending on availability and fulfillment location. If this happens, you’ll receive separate tracking details (when available).
11) Contact
For any shipping questions, please contact us using the contact information on our or cocontact@wellhm.com